Clinic Terms and Conditions

Information

All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.

All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.

All information will be treated as confidential and protected in accordance with Data Protection legislation.

Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.

New Patient – Telephone Consultation

Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 30 minutes. Patients must call the clinic at the time agreed. A charge of (£50) is made, payable in advance.

Appointments

Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.

When diaries are particularly busy, we may take a nominal deposit, of (£ 50) refundable on attendance, to mitigate missed appointments.

Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss with the practitioner. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.

Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. No additional treatment or ‘top up’ is provided free of charge, once the review period of 2-3 weeks has passed.

For new patients, your first appointment will be for consultation and assessment only. Only in exceptional circumstances, will treatment be provided on the same day.

Children

We do not treat children or young adults under the age of 18.
Please do not bring children to the clinic unless they are old enough to be left unsupervised.
Children will not be allowed to accompany you into the treatment rooms.

Payment

Patients will receive one free of charge consultation; subsequent consultations will be subject to a (£50) fee which may be deducted against treatment costs.

You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

Payment is taken, in full at the time of treatment.

The clinic accepts cash, or major debit and credit cards.

For Sculptra® treatment, a non-refundable deposit is taken at the time of booking, when the product will be prepared, a minimum of 3 days in advance.

A discretionary deposit will be taken for some treatments and in some circumstances

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

  • Consultation and assessment
  • Provision of information and advice
  • Safe treatment with evidence based products
  • Follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

Skin care products are non-returnable/refundable

Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the Horrington Clinic website or via the Save Face website.

Complaints

If you have a complaint please advise us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy will be provided on request.